Privacy Policy

Last updated: July 2024

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our automotive services. We are committed to protecting your privacy and handling your data in accordance with Australian privacy laws.

Information We Collect

We collect information that you provide directly to us when you:

Submit a service booking request
Contact us via email
Interact with our website
Visit our physical location

Personal Information

The types of personal information we may collect include:

Name and contact details (email address)
Vehicle information (make, model, registration)
Service history and maintenance records
Communication preferences
Payment information for completed services

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Process and fulfill your service requests
Communicate with you about appointments and services
Maintain accurate service records for your vehicle
Improve our website and services
Send you relevant information about automotive maintenance
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or valid legal processes
With service providers who assist in our operations (e.g., parts suppliers) under strict confidentiality agreements
To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically maintained for seven years to comply with warranty obligations and legal requirements.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Opt out of receiving marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: 127 Industrial Boulevard, Port Melbourne VIC 3207, Australia