Last updated: July 2024
While we are an Australian-based business, we recognize the importance of the General Data Protection Regulation (GDPR) for individuals in the European Union and European Economic Area. We are committed to protecting the personal data of all our customers, regardless of location.
We process personal data based on the following legal grounds:
If you are located in the EU or EEA, you have the following rights regarding your personal data:
You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used electronic format.
You can request that we correct any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent on which processing is based.
You can request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or assess your objection to processing.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
You may object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
We process personal data for the following purposes:
Your personal data is primarily processed and stored in Australia. If we transfer data outside of the EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are typically retained for seven years to meet warranty and legal obligations.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
For questions regarding data protection or to exercise your GDPR rights, please contact us at:
Email: [email protected]
Address: 127 Industrial Boulevard, Port Melbourne VIC 3207, Australia
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local data protection supervisory authority.
To exercise any of your GDPR rights, please contact us using the details provided above. We will respond to your request within one month, though this period may be extended by two additional months where necessary, taking into account the complexity and number of requests.
When making a request, please provide sufficient information to allow us to verify your identity and locate your data in our systems.